Tru By Hilton Madison West

The room they gave us had some sort of problem and there was a big noisy fan running to dissipate dampness. They were responsive to getting us a different room. I've stayed here before and I like the location and proximity to the city. Nice staff. Nice rooms.

The room was beautiful and clean. Housekeeping was provided, as were plenty of towels. I hate to have to ask for clean towels. The bed was very comfortable. The room furnishings were nice. The bathroom was bright and clean. I like that shower soap, shampoo, conditioner, and lotion were provided in dispensers. The lobby area offered lots of snacks along with a microwave. There was a refill station for water bottles which was very nice and eco-friendly. The room had recycle bins which are a plus.

The staff was incredible! Very friendly and helpful. The small store was a huge bonus, especially if you forgot your contact solution like I did :) lots of fresh fruits, juices and other great little snack to avoid a trip to the store. Beautiful place. Very clean, recently updated, fantastic small touches everywhere.

We traveled with a youth team and having the amazing lobby space to enjoy dinner together and an evening of games and socializing is what keeps bring us back to these hotels:) I also appreciate the clean, spacious rooms, especially the non carpeted floor feels much cleaner to me.

The hotel was clean and the staff that we interacted with were nice. Breakfast was pretty good as well with a good selection of food.